Frequently asked questions

Essentially the same: a virtual server with dedicated resources. VDS is often used for the name, VPS is the general term. Both are in our VPS section.

Yes. Usually Linux templates (Ubuntu, Debian, CentOS, etc.) and custom image upload. Windows often needs a separate license.

CPU, RAM, disk (SSD/NVMe), traffic or unmetered, control panel if stated. See the tariff card for details.

Depends on the plan. You get root access and can install a panel yourself (ISPmanager, cPanel, and others); some plans ship with one preinstalled.

A VPS is provisioned automatically — usually within minutes of payment. Access details are emailed to you.

Yes, you can move to a larger plan (more RAM, CPU, or disk). Message support from your client area and we'll calculate the prorated difference.

A physical server entirely for your workload. All resources are yours, no neighbors. For heavy projects and full control.

Performance and isolation: no virtualization, full hardware access. Choice of disks, RAID, IP, etc.

Depends on the plan. Options: unmanaged, semi-managed, or fully managed.

Datacenters in Europe. Available locations are listed on the plan card — pick the one closest to your audience.

Yes. Ask support about quantity and pricing when you order, or request them from your client area.

One month. Quarterly, semiannual, and annual billing come with a discount. Terms are shown on the plan page.

Filtering attack traffic before it reaches your server. Legitimate requests pass; mass attacks are dropped.

If your site or service was already attacked or you're at risk. Protection reduces downtime and data loss risk.

Basic protection is included with VPS and dedicated server plans. For heavier filtering, see our DDoS protection and proxying plans.

Traffic goes through a protected network; WAF checks web requests and blocks malicious ones. See the Proxying page.

Not necessarily. With proxying you point DNS to our protected network; the server can stay where it is.

Typical signs: site or server unreachable, panel hanging. We watch for traffic anomalies and notify you when we detect an attack; traffic graphs and alerts are available in the panel.

Available methods are shown at checkout in your client area. Business customers can pay by invoice — ask support before ordering.

Prices are shown in the currency you select using the switcher in the header. The billing currency is confirmed at checkout.

The minimum billing period is one month. Ask support about refund terms before you place an order.

A one-time setup or activation fee. Not on all plans; when it applies, it's shown next to the price.

Yes. In your client area you can renew a service and pay for several periods ahead at a discount.

There are a few days after the renewal date before the service is suspended. Ask support for the exact window and restore procedure.

Not to browse plans. To order you need an account: it's created at checkout and gives you a client area with payments, renewals, and tickets.

After payment we email you the panel link and login details. Check your inbox and spam folder.

IP, login, and password (or key) arrive by email after activation and are available in the server control panel.

Yes, in the server control panel under Server, Security, or SSH. We recommend changing the password after first login.

Use password recovery on the client area sign-in page. If that doesn't work, contact support from the email your order was placed with.

Open a ticket from your client area, email us, or reach us on Telegram — all contacts are on the Contacts page. Tickets are fastest for questions about a specific service.

Yes, we answer around the clock. For urgent server issues, send a ticket from your client area — those are handled first.

In your client area. Invoices, renewals, and tickets are there too.

Check your spam folder and the email address on the order. If there's still nothing, open a ticket in your client area or email us.

Yes. You can migrate yourself or ask our support for help — we'll assess the scope and walk you through the steps.